Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Howl + Ember!

Processing Times

Processing times vary depending on the item ordered.

Handmade Howl + Ember products typically ship within 3-7 business days.
Made-to-order and personalized items may require additional processing time.
Products fulfilled by our trusted partner brands may ship separately and have different processing times.

Estimated processing times are listed on product pages when applicable.

Shipping Rates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

We may offer free shipping promotions periodically.

Multiple Shipments

Because we work with multiple suppliers and artisans, items in the same order may arrive in separate packages and on different dates.

Tracking Information

Once your order ships, you will receive tracking information via email.

Please allow up to 48 hours for tracking information to update.

Delays

Howl + Ember is not responsible for delays caused by:

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Howl + Ember is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier directly and reach out to us so we can assist where possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect address may require additional shipping charges before reshipment.

Questions

If you have any questions regarding your shipment, please contact us:

Howl + Ember
Email: Howlember94@gmail.com

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